FAQ’s

Hair Testing

How to order a test from us?

You can order any of our tests through this website using either your debit/credit card through Paypal or through your Paypal account.

If you do not see the answer to your question above please email us on [email protected]

What's included in my test?

Listed within your test results will be any items that have shown a positive match of 85% and over.

After performing thousands of tests, we have defined 85% to be the point at which you may experience discomfort from a catalyst. Because of this, we do not store any data that falls below the 85% threshold.

How do I take a hair sample?

1. Brush your hair upwards to reveal the root area at the back of your head.

2. Then holding a small amount of hair between your thumb and finger, cut the hair as close to the scalp as possible (without drawing blood.)

Please note: The safest way to take a hair sample is to ask someone else to assist you.

How much hair do I have to provide?

Please provide us with a small amount of hair. 3-4 individual hairs will allow us to successfully complete the test.

We do not require clumps of hair.

My hair is very short, can you still complete the tests?

Your hair sample does not have to come from your head. We can test hair from other parts of the body including leg, arm or chest.

My hair is dyed, will this affect the result?

This will not have any effect on the results of the test. The test is completed on the composition of the hair sample, so the colour will not effect this.

I have not purchased from the internet before, how can I be certain you will complete and send out the tests?

We are a verified company with Paypal, we use them as they guarantee you against internet fraud. We include our address on the Paypal receipt, email address and phone number so you can contact us if you have any concerns.

Why are your prices so low?

We save in areas such as packaging, postage and stationery and deliver your results via email to help us focus the costs into the test itself.

Is there anything additional to pay?

You are responsible for all costs associated with the carriage of your hair sample to our UK processing unit.

Please ensure the correct postage amount has been paid as we are not liable for any extra charges.

Can you do a test on my child?

To offer accurate testing, we do not test children under the age of 5. This is due to a child’s system changing when they are younger which can cause more adverse reactions whilst young.

What if I'm not satisfied?

We are committed to giving you the best service we can. If you are not satisfied with any of our services, please do not hesitate to get in contact with us as soon as possible and we will help resolve these. We provide a 100% money-back guarantee, in the unlikely event you are not satisfied, making our testing service totally risk-free.*

We do ask that you refrain from opening a claim on Paypal as this will delay the resolution process.

*Terms and conditions apply

What is Bio-resonance?

Bio-resonance therapy is a complimentary medicine using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970’s by a team of medical doctors and bio-physicists, these devices are in regular use in over 26 different countries.

What machinery tests my sample?

We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.

What accreditation does your equipment have?

Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC.

Where are the tests completed?

Test are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

How long have you been offering this service?

We have been a market leader in offering complimentary medical therapy since 2008 and have continued to invest in the latest equipment and training to ensure we provide our clients with the best possible service and value for money.

Where is the test recognised?

Currently our test is available in the following countries:

UK, Ireland, France, Germany, Italy, Netherlands, Spain, Poland, South Africa, Belgium, Sweden, Denmark, Brazil, Switzerland, Austria, Canada, New Zealand, Australia with more countries added every year. Our tests are available directly through our websites and as part of the regular complementary medical diagnosis for over 131 Doctors and practitioners Worldwide.

Can you complete the test on animals?

Yes, we offer a dedicated hair test for common pet food items.

Blood Allergy Testing

How do I take my blood sample?

Your sample instructions are found within your kit. You should carefully read the instructions before proceeding with your sample.

Does it hurt to take a blood test?

Your kit includes two lancets to prick your fingers, which are designed to give you a very small pinprick to start the blood flow. A finger prick doesn’t hurt, however, we do have some tips if you’re worried. Prick the sides of your fingers as the sides of your fingers have fewer nerves and more blood vessels closer to the surface. Also, if you have to use more than one lancet, try alternating which fingers you prick. This prevents one specific finger from becoming sore.

How accurate is the test?

Our IgE antibody testing has a laboratory accuracy (reproducibility) of 99.8%. We use reproducibility to test our accuracy, as this means how many times you’ll get identical results when the same blood sample is tested. If you send the same sample every day for a week, there is a 99.8% chance that the results will be the same. Our IgG4 testing runs at 94% reproducibility.

What should I do if my blood clots too quickly?

We recommend you prick your middle or index finger after a brief walk, and following running your hand under a hot tap. If the blood still clots, you can start to massage your finger from your palm of your hand downwards to stimulate more blood.

What if I don't fill all the blood spots?

Click on the 24/7 LiveChat button on our website and we will arrange for new lancets to be sent immediately. This will cause a delay in your testing process so we recommend following the instructions carefully the first time you test. In the event you find filling the spots, please read our FAQ’s here for more top tips, including where to pierce the skin, drinking water and moving more.

Can you complete the test on animals?

Unfortunately, we cannot carry out our blood on animals.

Can you take the blood test if you have a blood born disease like HIV or hepatitis?

Unfortunately we cannot accept blood samples that have any viruses.

Can the blood or hair test be carried out if you're pregnant?

For accuracy, we would not recommend a blood test as the results may be varied due to the natural changes your body will be going through. For complete accuracy, we would suggest waiting until after child birth.

Will medication affect my test results in anyway?

Unfortunately as there is a large variety in medication it may affect your samples. Antihistamines have been shown to have an affect on results, we advise stopping antihistamine use for 3-5 days before taking your sample. We would recommend you seek advice from your doctor, or a member of our dedicated Customer Services team who are available on LiveChat 24 hours a day, Monday-Friday

Can you test for coeliac disease?

We do not test for coeliac disease, however we can test for a gluten intolerance. If you suspect you may have coeliac disease we strongly recommend you seek advice from your GP.

Can you do a test on my child?

To offer accurate testing, we do not test children under the age of 6. This is due to a child’s system changing when they are younger which can cause more adverse reactions whilst young.

My results don't show allergies yet I have uncomfortable symptoms, how can these results be correct?

In the occurrence of zero results on your allergy test, we would recommend speaking visiting your GP to help you understand your symptoms and their root cause.

Allergy Check Kit

How do I take my blood sample?

Your sample instructions are found within your kit. You should carefully read the instructions before proceeding with your sample.

Does it hurt to take a blood test?

I have a positive result, what next?

Using your positive result you may wish to use our Allergy 35 laboratory test to determine if your symptoms are caused by one of 38 common allergy triggers included in the test. Alternatively, you may wish to seek medical advice from your GP.

What should I do if my blood clots too quickly?

What if I don't fill the sample tube?

Click on the LiveChat button on our website (open Monday to Friday, 24 hours a day) and we will arrange for new lancets to be sent immediately. This will cause a delay in your testing process so we recommend following the instructions carefully the first time you test. In the event you find filling the tube difficult, we are able to forward a blood-spot card for completion.

Can you complete the test on animals?

Unfortunately, we cannot carry out our blood on animals.

Can the blood or hair test be carried out if you're pregnant?

Can you test for coeliac disease?

We do not test for coeliac disease, however we can test for a gluten intolerance. If you suspect you may have coeliac disease we strongly recommend you seek advice from your GP.

Can you do a test on my child?

To offer accurate testing, we do not test children under the age of 6. This is due to a child’s system changing when they are younger which can cause more adverse reactions whilst young.

My results don't show allergies yet I have uncomfortable symptoms, how can these results be correct?

In the occurrence of zero results on your allergy test, we would recommend speaking visiting your GP to help you understand your symptoms and their root cause.